Your personal Support Hero

No ticket queues. No canned-response ping-pong.
You get a real person who knows you and your Protectstar™ app.

In today’s ever-changing, fast-paced environment, it’s simply not convenient to use conventional support for help “on the fly.” Ticket numbers, incident reports, and confirmations, along with up to four-day response rates, should be a thing of the past. They don’t meet the needs of the customer.

This concept is outdated and does not improve customer relations, which is our number one goal.

At Protectstar™, we have devised an entirely new concept: instead of queuing, our customers receive a personal Support Hero, who remains at their side. When any situation with the Protectstar™ software requires assistance, your support hero will be there within 24 hours (generally within a few hours). Whenever or wherever you need him. 24/7/365.

If this is not enough, with the purchase of the well-known Protectstar™ Care Plan, a user even gets a Support Superhero at his side. He will try to answer every question in the user’s interest and respond to them in record time. Sometimes within minutes and fulfill customer needs.