I purchased the app from the Play Store but haven't received an activation code, even though I registered with MY.PROTECTSTAR. Why?

If you buy a Protectstar app through the Google Play Store, your license is automatically managed via your Google Account. That's why you do not receive a separate activation code from us. Even if you subsequently register with MY.PROTECTSTAR, no additional code will be provided there.

What does this mean for you exactly?

No code needed: Your purchase is directly linked to your Google Account. You can reinstall your app at any time or transfer it to a new device without having to enter a separate code.
Overview in MY.PROTECTSTAR: Even if you purchased your Protectstar app via the Play Store, you can still view it along with its subscription period in your MY.PROTECTSTAR account.
Future features: We are continually expanding MY.PROTECTSTAR so that Play Store customers can also benefit from numerous additional features in the near future.

When do you need an activation code?

Activation code for purchases on our website: If you buy your app directly from the Protectstar website, you receive an activation code that you can enter in MY.PROTECTSTAR.
No code required for Play Store purchases: In this case, your license is managed automatically by Google, so you don’t need an additional code.

Why is registering with MY.PROTECTSTAR still worthwhile?

You get free access to a centralized overview of all your Protectstar apps.
You’ll be among the first to learn about new updates and special offers.
You’ll benefit from exclusive features in the future, which we’ll gradually roll out to all users.

We’re here for you if you have any questions

If you need further assistance or have questions about your license, feel free to get in touch with our Support Heroes here: https://www.protectstar.com/en/support